1.800.926.2432 | Customer Support | CONTACT

What Customers Say

The technicians from Integra always respond very quickly when we call for service. They are extremely knowledgeable and thorough in their work and generally get our equipment up and running very quickly. In fact, at times they seem to know more about the equipment they service than the manufacturer does. In addition to being extremely helpful, they are always a pleasure to be around. I would definitively recommend Integra to anyone in the industry without hesitation.

Kenneth Bledsoe
Duggal Visual Solutions

In all the years we’ve worked with Integra no one can match their customer service and speed of fixing any problems we have with Lightjet, Lambda, and our XY cutter. Above all, the people who work for Integra are true experts, and I feel like I’ve made some good friends in my experience working with them..

Bob Cobery
Color Edge/Crush Creative

If I have any problems with the hardware or software the techs from Integra are here. They’re knowledgeable, accessible and prompt. If my machine is down, they’re here within 24 hrs — with parts — to get me up and running. Plus they come in and perform maintenance to keep the Lightjet operating at its peak level and to minimize down time. Good people!

Dennis Lange
Creative Surfaces

more...

Technical Services & Support

At Integra, service is our core business, not an afterthought. We know uptime, all the time, is important to you and that downtime cuts into your profits. So we take service seriously.

The digital printer service experts

Our Field Engineers across the US and Canada are all seasoned and highly trained professionals and many of them have over 20 years of experience servicing the print industry. Integra’s Field Engineers are factory-trained to maintain and repair the following:

Mimaki UV-LED Printers		Cymbolic Sciences Platejet
Grapo UV Printers		AgfaPhoto products
Aristo Cutters		Kodak RP30, SRP30 Labs
Oce LightJet Printers		KIS Digital Labs

Your business is our business

Our Field Engineers do more than just service equipment. They also get to know you and your business, whether you're a small shop with just three employees or a large production house with a staff of 400.

It’s this relationship our Field Engineers build with you and their insight into your unique needs, that helps all of us at Integra serve you better and ensure we’re there when you need us. It’s also why people choose us as their service partner, and why they like doing business with us.

Fast response and repair

Our Chicago warehouse stocks a multi-million dollar inventory of new and refurbished parts. To get you up and running even faster, every field engineer also keeps an inventory of high-demand parts on hand. For special orders, our working relationships with all the original equipment manufacturers (OEMs) ensure we have expedited access to quality, authorized components.

Maximizing your capital investment

For older models no longer supported by the OEM, like Agfa, Kodak, and KIS lab equipment, our engineering team often apply their collective technical proficiencies to find innovative ways to refurbish and extend the useful life of your equipment. Their goal is to keep performance quality high and service costs low, and to maximize your capital investment. It’s Integra-Ingenuity at its best.

Onsite and telephone support

We’re committed to providing the highest level of customer service in the industry. Our Field Engineers can:

Install and calibrate equipment
Train your operators
Repair and service

Our Technical Support Center staff provide timely phone support and remote diagnostics which are essential to equipment uptime and to your business. We’re always just an email or phone call away.

Talk to our service team

Depending on the equipment, your needs and budget, Integra offers a variety of service solutions. Talk to our service team to find the ideal service level agreement for your price-point and performance needs.

Contact our service team for more information.