Technical Services & Support
At Integra, service is our core business, not an afterthought. We know uptime, all the time, is important to you and that downtime cuts into your profits. So we take service seriously.
The digital printer service experts
Our Field Engineers across the US and Canada are all seasoned and highly trained professionals and many of them have over 20 years of experience servicing the print industry. Integra’s Field Engineers are factory-trained to maintain and repair the following:
|CET UV Printers||Cymbolic Sciences Platejet|
|SwissQ UV Printers||AgfaPhoto products|
|Aristo Cutters||Kodak RP30, SRP30 Labs|
|Oce LightJet Printers||KIS Digital Labs|
Your business is our business
Our Field Engineers do more than just service equipment. They also get to know you and your business, whether you're a small shop with just three employees or a large production house with a staff of 400.
It’s this relationship our Field Engineers build with you and their insight into your unique needs, that helps all of us at Integra serve you better and ensure we’re there when you need us. It’s also why people choose us as their service partner, and why they like doing business with us.
Fast response and repair
Our Chicago warehouse stocks a multi-million dollar inventory of new and refurbished parts. To get you up and running even faster, every field engineer also keeps an inventory of high-demand parts on hand. For special orders, our working relationships with all the original equipment manufacturers (OEMs) ensure we have expedited access to quality, authorized components.
Maximizing your capital investment
For older models no longer supported by the OEM, like Agfa, Kodak, and KIS lab equipment, our engineering team often apply their collective technical proficiencies to find innovative ways to refurbish and extend the useful life of your equipment. Their goal is to keep performance quality high and service costs low, and to maximize your capital investment. It’s Integra-Ingenuity at its best.
Onsite and telephone support
We’re committed to providing the highest level of customer service in the industry. Our Field Engineers can:
Install and calibrate equipment
Train your operators
Repair and service
Our Technical Support Center staff provide timely phone support and remote diagnostics which are essential to equipment uptime and to your business. We’re always just an email or phone call away.
Talk to our service team
Depending on the equipment, your needs and budget, Integra offers a variety of service solutions. Talk to our service team to find the ideal service level agreement for your price-point and performance needs.
Contact our service team for more information.