What Customers Say
At Integra, we have three core beliefs:
Uptime, all the time, is critical to our customer’s success, and therefore critical to us
Sincerity, honesty, and mutual respect is the way we do business, and
People aren’t just customers – but friends, and the heart of our company
Our customers seem to like our approach. Here’s what they say:
The technicians from Integra always respond very quickly when we call for service. They are extremely knowledgeable and thorough in their work and generally get our equipment up and running very quickly. In fact, at times they seem to know more about the equipment they service than the manufacturer does. In addition to being extremely helpful, they are always a pleasure to be around. I would definitively recommend Integra to anyone in the industry without hesitation.
Kenneth Bledsoe, Duggal Visual Solutions
In all the years we’ve worked with Integra no one can match their customer service and speed of fixing any problems we have with Lightjet, Lambda, and our XY cutter. Above all, the people who work for Integra are true experts, and I feel like I’ve made some good friends in my experience working with them..
Bob Cobery, Color Edge/Crush Creative
Integra has been great to work with. Over the past seven years they have been taking care of the service on our two Lightjet 430s and they have never let us down. The technicians take great pride in maintaining our printers in top running condition and they are always there when needed. Also, they have a great knowledge of the equipment that they service, which helps to trouble shoot quickly.
Paul Glynn, Portland Color
I have worked with Integra for several years now and have found their techs to be knowledgeable, efficient, and dependable people. The service that they give is superior to others and I chose them to replace the manufacturer’s technical repair service for that very reason. When looking for technical service one can hardly go wrong in choosing Integra!
Michael Hock, Mark-It Graphics
We purchased our first Agfa D-Lab in June of 2003, the second in 2009. The technicians at Integra have been terrific in their support, whether talking us through a situation, or having parts and a technician at the lab the next day. Integra promptly returns our phone calls and are incredibly knowledgeable and patient as they walk us through the answer to a problem. We are a very satisfied customer and highly recommend Integra.
Meryl Baker, Christmas City Studios
I’ve owned an Agfa D-Lab2 since 2004. When Agfa went out of business I wanted a company that could service the d-lab with parts and maintenance. I signed up with Integra, and I have been extremely happy with their service. Integra's phone support is excellent, most times they can solve the issue over the phone, but if not, they will always have a tech person at my lab the next day. I find this company outstanding to do business with. My thanks to Integra for their help over the last 4 years.
Pete Martin, Village Photo
I'm in Sioux Falls South Dakota and the only shop outside the Twin Cities area printing with a Lightjet 5000RS. If I have any problems with the hardware or software the techs from Integra are here. They’re knowledgeable, accessible and prompt. If my machine is down, they’re here within 24 hrs — with parts — to get me up and running. Plus they come in and perform maintenance to keep the Lightjet operating at its peak level and to minimize down time. Good people!
Dennis Lange, Creative Surfaces
Before using Integra our RP30's would be down 3 to 5 days waiting on parts and a service technician. Since switching our service to Integra our machines are normally back up and running the next day.